Fado Delivery Policy
You will receive an email notification when order has been dispatched for delivery. Changes to your delivery details cannot be made after dispatch.

Risk in respect of goods transfers to you the buyer upon execution of delivery docket. You are responsible for providing correct daytime delivery address, telephone number and postal code. We cannot deliver to P.O. Box addresses. Fado and/or CelticJewelryDesigners.com cannot accept responsibility for late or non-delivery if recipient address and telephone details are insufficient or incorrect.

Fado cannot be responsible if your local customs authorities hold or confiscate any item, or charge duty.

Claims for non-delivery must be made within 30 days of dispatch of goods.

Fado takes every care in packing and shipping all items. In the event that any item is damaged during shipping Fado will be responsible for replacement costs of the item only.

Cancellations
In the event of an amendment or cancellation of an order all correspondence must take place in writing. Please take into account that once an order has shipped, any such cancellation will be subject to a 20% restocking fee and any or all shipping fees are not refundable.

Returns & Replacements
If you are not satisfied with your product, or it is damaged or faulty, we must receive the product back within 7 days of receipt. In the unlikely event of a jewelry product arriving in a defective or damaged condition, you may return the item for a refund or exchange as per the terms below. However, if you return the product for reasons other than defective or damaged goods, there will be a restocking fee of 20%. Shipping and handling is not refundable.

This is particularly important when choosing a ring size, due to the fact that each piece is custom made upon order and in some cases, a ring with a continuous pattern is not sizable. If you are not sure of your finger size, the best suggestion we have is that you visit your local jewelry store to be measured. Keep in mind that the width of the ring you are ordering will affect what size you need – narrower rings will be a slightly smaller size than a wider ring on the same finger. This is especially important when ordering wedding rings or wide bands. In this case, make sure your jeweler uses his band sizers which are normally 6 mm in width. Remember also that your finger size is usually different for each hand, whatever hand you write with is probably a little larger. Ring returns due to customer ordering the incorrect size are subject to the restocking fee of 20%.

To return a product contact us by clicking here to use our Contact Us link.

Please have your order number to hand, and our Customer Service team will issue a Returns Code.
Once a Returns Code has been issued, repackage the product with the following information:
    •    Name, Address, Telephone Number
    •    Order Number and Returns Code
    •    Note stating the reason for the return and the replacement requested.
Return via Registered USPS mail, as product can be tracked and proof of receipt is available. We will provide the appropriate return address to you during our correspondence.